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Got questions?

Click on the boxes below to see the answer to the questions. If you've got a question that isn't listed here, send me an email at [email protected] and I'll get back to you as soon as I can!

what is asmr?

ASMR stands for "Autonomous Sensory Meridian Response", and it's the subjective experience of low-grade euphoria characterized by a combination of positive feelings and a distinct static-like tingling sensation on the skin.

It is most commonly triggered by specific auditory or visual stimuli, and less commonly by intentional attention control.

It is NOT a medical treatment for anything, but it has been known to induce relief for stress, anxiety, depression, insomnia, and other conditions such as loneliness.

WHAT IS A CUSTOM VIDEO?

A Custom Video is a personalized video you pay the creator to make for you. It usually contains your favorite triggers, shoutouts, etc., as long as the creator is okay with them. You can get yours now visiting my Shop.

Things you can choose in your custom videos from me:

  • The triggers you want (nothing sexual or inappropiate)
  • The language (English, Spanish, or both)
  • The voice style (whispered or non-talking)
  • Shoutouts (saying/including your name)
  • Intro and Outro (include them or skip them)
HOW CAN I ORDER A CUSTOM VIDEO?

Visit our SHOP and add the Custom Video of your choice to your cart. After you enter your information and payment is complete (we only accept PayPal), you'll be asked to fill out a form to specify your preferences for your custom video (the link to this google form will also be sent to your email in case you can't fill it out right away). After that, we'll review your order and email you back to start working on your custom video.


what if i lose my file, doesn't play or is corrupted?

Please, read our Refund Policy to get more information about repairs and replacements.

If you lose your downloadable file after purchasing it, you should be able to download it again from our Shop or Google Drive. 

If it doesn't play or it's corrupted, download it again to make sure it wasn't just a glitch during the downloading process.

If, after several tries, you still can't open it nor play it, make sure it's not a problem with your player or your codecs.

If nothing else works, email us at [email protected] and we'll look into it.



DO YOU OFFER REFUNDS?

Yes, we do. Please read our Refund Policy carefully before purchasing our products. Thank you! 

DO YOU DO NSFW CONTENT?

No, I don't do NSFW content. This includes, but it's not limited to; lewd, explicit, sexual, illegal or violent content or the sorts.

DO YOU accept credit or debit card?

Sorry, we only accept payments via PayPal.

how do i download my purchased product?
  1. After placing your order, you will see a new page with your order and billing details, a note from me, and a download button to your product.
  2. Click the download button. A pop-up window will appear and ask you to open or save file. It's an online PDF with the link to your product (even though it looks like a white blank page).
  3. Click open with, and choose your web browser of preference (Firefox, Chrome, etc.). It will open a new window in your browser and you will be able to read the PDF there.
  4. Follow the instructions and click the download button there to access your product on a Google Drive page. There, you will be able to stream and download your product anytime.
  5. Some files will be too big for streaming/preview, so you will have to download them directly to your computer.
  6. For easier access in the future, you can bookmark the PDF page, save said PDF to your computer, or bookmark the Google Drive page with your product.
  7. Remember that you will always have the original download button in an email sent to you after purchase with your order details in your inbox.
  8. Downloadable products don't expire, so you will be able to watch it and download it as many times as you want.

If you have any problems with your download, you can email me at [email protected] and I'll be happy to clear any doubts you may still have.